Thank you for shopping at Organosilvia Pvt. Ltd.
We understand that sometimes you might change your mind or that circumstances change, leading you to seek a refund. Please read our policy on refunds below:
30-Day Money Back Guarantee: We offer a 30-day money back guarantee on all unopened products. If you are not satisfied with your purchase, you may return the unopened item within 30 days from the date of purchase for a full refund, excluding shipping costs.
Damaged or Defective Products: In the unlikely event that a product arrives damaged or defective, we will happily replace it. Please contact our customer support team within 7 days of receiving the product at [customer support email] with your order number and a description of the issue. We may require photographic evidence of the damage or defect.
Refunds Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [customer support email] and send your item to: [Your Company Name, Address, City, State, Zip Code, Country].
Non-Refundable Items: Certain items are non-refundable, including opened products, gift cards, and downloadable software products.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [customer support email].
Contact Us
If you have any questions about our Refund Policy, please contact us at organosilvia@gmail.com or call us at +91-9868490662
